Searching the forum, I see this has been a fairly common problem. My DVR is at 59% so that's ruled out. I have some programs on there from 4 years ago so it's not deleted those automatically. There i...
Almost every morning I check my DVR if I lose a bunch of stuff just for no reason except that the DVR was rebooted and just deleted them for the hell of it. Last night I lost at least about 10% of my recordings.
The only thing really in common is that they mostly recent ones. Like I lost all of my Nationals and NBA Playback recordings for the last 2 weeks.
The only thing I can figure and I am just guessing is if you do a recording during the time of the daily reboot not only will you lose your current recording but a lot of stuff around it gets messed up. I tried changing my time to 4 - 6 in the morning and see if that helps.
I don't know why people pay for this service. You spent the time, effort and money to schedule recordings, but the hardware defies you by just arbitrarily deleting what you've done for no apparent reason.
I am sorry to hear that you are having trouble with your DVR. We may want to take a look at your account directly. Please feel free to email us at Cox.email@example.com with your service address and a link to this thread.
I am 2 days away from cancelling also multiple techs modem changed, executive resolutions, tickets being closed when the problem isn't resolved, for nearly 30 days my DVR has not worked properly. I've set recordings and they disappear and I keep getting the welcome to your new DVR service message. Techs will come out and say it's working when they leave and the engineers will close the tickets because they see 1 random recording that the tech will have me set to see if it works. 3 tickets I didn't know were being closed. They even suggested changing the name on the account. Incompetence is putting it mildly. They just make sure you can record at that time and leave. No further investigation as to why it disappears. I wonder if the CEO knows about this or even cares.
Hi septlefty9663, I am sorry you're having these issues with your service. We want to help and would hate to lose you. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.