Discounting not worth the trouble.
As a 30 yr subscriber I've used COX for many years, even after I hadn't needed the TV. Having 2 renters I offered to
pay for the TV service, but they never had a use for TV. So I asked for help on the TV part of the ( $210) bill $139 I was offered $20.
So after 2 additional months I returned the TV-boxes ( 4 units) waited 45 minutes to do it after driving 30 miles one way.
4 hrs later I get the offer for 40% off / 1 year to continue. REALLY ? $55 ,
They can see on my service, I hadn't used 3 of the boxes for 2 years.as they were disconnected years ago and seldom used the rest.
I write that they billing might in the future make an honest offer when asked. Not after all my trouble.
I'd still be a customer probably if they gave me the $55 when I asked for it.
A discount reduction of $55 isn't compensation for the troubled experience.