Cox removes El Rey Network
I went to watch one of my favorite shows last night on El Rey network and was greeted with the message "Programming on this channel is unavailable at this time."
I spent over 2 hours on CHAT and on the phone being told by various tech support folks that "your cable box" needs to be rebooted, or "that station is not broadcasting" and various other non-helpful statements. I finally was moved to "Tier two" and was told by someone who actually knew something that Cox has removed El Rey from its channel line-up.
So why did none of the other techs know this? This would have saved me a considerable amount of time and frustration being bounced from CHAT and then after reconnecting with someone else, having them leave and not come back.
It's ironic that after the CHAT session I am asked to fill out a survey: "Would you recommend Cox to a friend?" Um, no. Not unless I no longer want them for friend!
"Cox is your friend in the digital age" my @$$.
El Rey was an awesome channel with some great shows. I was looking forward to watching it during this stay-at-home crisis.
Thanks a lot Cox.