Forum Discussion

Stewart_H's avatar
Stewart_H
New Contributor III
6 years ago

Cox is retiring the Explorer 8240 box??

I keep getting these warnings/messages that Cox is retiring the Explorer 8240hdc box and after Sept 5 2019 it will now work at all.  I still have the issue out there being charged $8.50 per month for several years for an 'Advanced TV HD DVR Receiver'.  Again, Cox's Cable from outside:  goes into the box (cable in),  Cable out to the TV in.....you get Standard Definition (sd), because the cable out from this box is SD.   You need a different technology....HDMI cable to get HD.  2 weeks ago I was told by a Cox rep on the phone that it doesn't matter what type of box you have, even if it does not record, ff or rewind, the 8.50 charge will apply anyway. I think ox should refund that 8.50/month for xx years.

Also, the multi-stream cable card:  could it be modified or used to allow multiple users on your TV broadcast???

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    6 years ago

    change the box or take it back and drop cable  hdmi is for video and the card can't be modified 

    • Stewart_H's avatar
      Stewart_H
      New Contributor III
      6 years ago

      Thanks,,,,,,that's just it......I have issues with the box....and hdmi enhances both video & audio.....so you don't think a refund of 8.50/month for 3+ yrs is on its way ????

      • Andrew_Wees's avatar
        Andrew_Wees
        Contributor III
        6 years ago

        no coax is from outside to the digital box hdmi from box to tv cable card is security 3 different things the $8.50 is the hardware fee all the boxes no matte if sd or hd is same price to rent just pay dvr feeif wanting a dvr.