Cox Complete Care scam?
I used the Chat service on 3/22 to revise my TV & Internet service. I had the whole transcript of this chat emailed to me after the chat. The representative I chatted with was "Gio S.", I was able to...
Forum Discussion
So IF you had a Technician come to your home, the CCC would cover that cost. IF there was no Cox technician, and/or the person you spoke with in chat was a cox rep, and not a CCC agent, then have them remove the CCC. IF they transferred you to someone in CCC somehow, then again, 75$ if cancelled in the first 3 months. Again, no tech to your home, no software issues on your devices, or personal routers, then CCC should not have been added, and there would not be a 75$ fee.
You do not seem to understand my post. Here are the facts:
- I understand what CCC service is and what it covers. That information is irrelevant.
- I never requested CCC service coverage and I never approved it to be added to my account.
- No Cox technician has visited my home. I do not have nor did I complain about any software or device or service issues that would need a Cox technician,
- I called Cox and spoke to a Cox agent a week after CCC was fraudulently added to my account by the Cox chat agent on 3/22.
- The Cox agent I spoke with said he could not remove CCC from my account without triggering a $75 cancellation charge. The Cox agent said all he could do was add a credit to my account to cover the charges for CCC coverage until June when I could again ask Cox to remove CCC coverage and avoid the $75 cancellation charge. But it is MY responsibility to remember to call back in June to make this request.
THAT is a SCAM
Of course it's a scam. Most of the problem are attributed to the Cox network so you'll pay $10 a month for problems outside your home.
I'd contact the Consumer Protection Office for you state to help recoup your loss.
www.usa.gov/state-consumer
AND you didn't comprehend what I told you. If there was NO CCC service, and NO trouble call, there will be NO 75$ charge. Cut, Dry, End of story!
I comprehended your reply, but your replies are saying there would be NO $75 charge which contradicts what Cox itself told me when I spoke with a Cox agent. As I said, I already called Cox and asked them to cancel CCC and the Cox agent said I WILL be charged $75 if I cancel now even tho i have not used the service.
Are you saying the Cox agent lied to me?
Cutting this short, I will drive to a Cox store and deal with Cox agent directly rather than by phone and try to resolve this without any BS charges. What a PITA.
- Hi Lets_NOT_Chat, I want to make this right. So that I can make sure that Cox Complete Care is removed from your account and I can credit you for any related charges, please email my team at Cox.Help@cox.com. I also want to make sure our leadership is aware of the actions taken by the chat agent, Gio S, so that appropriate steps are taken with the agent. I'm so sorry this happened! We take these types of agent actions very seriously. Please attach the chat conversation to your email so we can forward it to our leaders for reference. Thank you for posting here and for allowing us an opportunity to make this right. -Becky, Cox Support Forums Moderator
