Forum Discussion

VA_Hockey_Fan's avatar
VA_Hockey_Fan
New Contributor
7 years ago

Cox Center Ice Picture Problems

The last two days Cox NHL Center Ice has not worked.  The game pairings are correctly listed with times, but clicking on a game just results in a blocky picture of fuzzy colors totally unrelated to  hockey.  No sound either.  Called Cox twice and both times the staff walked over the same restart the box ground and seemed unaware of any larger problems.  

Anyone else experiencing this problem?

  • KevinM2's avatar
    KevinM2
    Former Moderator
    7 years ago
    Hi VA Hockey Fan,

    We are terribly sorry to hear that you're having issues with NHL Center Ice. We have an open escalation for this and a dedicated team actively investigating this right now. We will be closely monitoring the escalation and when we receive additional information, we'll reach out to you. -Kevin M, Cox Support Forum Moderator
    • dmorack's avatar
      dmorack
      New Contributor II
      7 years ago

      FIX IT!  Still no sound and a picture that looks like a video feed from a modem - multicolored squares, watery colors.  Again FIX IT!  We are paying a lot of money for this package.

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Dmorack, our video engineers are investigating the issue with the NHL Center Ice channels. We hope to have an update soon. -Becky, Cox Support Forums Moderator