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Jim86W's avatar
Jim86W
New Contributor
5 years ago

Contour box keeps shutting off

I upgrade to contour 6 in November and I've had 3 boxes swapped out so far.  Now today the box went into a "boot" loop.  I unplugged it and it came back but has no ability to record shows.  I went online and chatted but in the end they said we need a new box, number 4, and there's a $75 charge for a tech to come out.  Why would I pay for bad equipment provided by Cox?  Anyone else having this much trouble with Contour?

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    If the technician comes out and determines that the box has failed there would be no charge for the visit. If you would prefer we can also try swapping the box for you at one of our solutions stores. Visit http://bit.ly/2DTRPOE to find locations in your area.

    -Chris
  • spoonguy1's avatar
    spoonguy1
    New Contributor
    5 years ago

    yes apparently Cox wants all of us to cut the cord.  Well they are going to get their wish if they keep doing this ** to longtime customers.