Cox to high

I am trying to go through all the rates in order to get my payment down.  Also, Cox took two payments out of my checking account which I did not authorize. I did not authorize easy pay and now I’m negative in my account.   My bank called Cox and they said you have my checking account information and that they could take out the payment. I had called the beginning of the week and let them know I did not however they don’t listen.    So Cox screwed me again. I’m not paying $235. I need someone to call me so I can change my plan. Apparently I can’t get on here to try to do that because it never lets me takes me back to community chat.    
I have been with Cox formally known as dimension cable since the 80s. My parents have been with Cox a.k.a. dimension cable also since the 80s.

I don’t know what happened to Cox, but it’s the worst service I have ever had.  They don’t care they just take your money out and don’t care if it screws you or not.