Forum Discussion

ahem's avatar
ahem
New Contributor
3 years ago

Internet keep shutting down

Cox told me they were escalating my complaint but 2 days later no one has reached out. Our service keeps disconnecting. I asked on NextDoor and many people have the same complaint but Cox says there are no issues in my area. 

 

I think we should get refunds. I am paying $170/mo and Cox has a monopoly here.

 

  • mpier's avatar
    mpier
    New Contributor
    3 years ago

    Are you on the internet then al of a sudden it losses connection then like a minute or two later it comes back on? Sometimes my outage is like 30 seconds but other times it is like one to two minutes. It does not matter what I am doing on the internet. If when I am surfing the web like reading my comics or I am watching YouTube it does not matter.  

  • MichaelJ's avatar
    MichaelJ
    Moderator
    3 years ago
    Hi Ahern,

    The purpose of the Cox Apps Forum is to allow customers to discuss technical topics related to Cox services with other customers.
    If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Thank you,

    Mike J.
    Cox Support Forums Moderator