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yak's avatar
Contributor III
6 years ago

Contour 1 "we experienced a problem playing back

your recording. Please try again later."  Contour 1 Record 6 Cisco 9865 with no mini boxes and no splitters.  Apx. one out of every 15 recordings shows a black screen. After 5 seconds, that message appears.  I have "tried again later" many many times.  It has never worked.  The box has been rebooted and reprogrammed by Cox.  It is a newer box that was obtained at the Cox Store.  My previous Contour 1 had the exact same problem.   I have seen other posts on the forum about this issue.  Has anyone had success "trying later"?  These always show up in my Recorded Shows list; just like the successful recordings.  They don't follow any pattern. It happens on different shows and at different times of the day.   Should I keep one of them for 10 days to see if that is "later" enough?  I usually delete them after trying for 1-2 days.

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