Forum Discussion

BGC's avatar
BGC
New Contributor
7 years ago

Commercial inserts on Morning Joe on MSNBC running long

Whey Morning Joe on MSNBC goes to commercial, you guys are inserting commercials that are running longer than the allotted length of the commercial break.  As a result the beginning of the next segment is being cut off due to the length of the commercial you have inserted.  Please fix this.

  • Karen_R's avatar
    Karen_R
    Former Moderator
    7 years ago
    Hello BGC,


    Thank you for reaching out to Cox Forum Support. We can get this reported for you. Please send an email to cox.help@cox.com include your full name, address, and a link to this forum post. We will reply back once we receive the email. Thanks

  • BGC's avatar
    BGC
    New Contributor
    7 years ago

    I did this but why should I have to?  Issue posted on the forum so answer on the forum.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi BGC,

    What you've described is called "clipping." It usually happens when local commercials are inserted into predetermined time slots in place of national network ads. Usually this insertion is seamless, but occasionally the timing isn’t exactly right. I know it's really annoying when this happens, and I apologize!

    We have a team that addresses issues of commercial clipping so we can adjust the ad timing. In order to make these adjustments, our video team needs to know the date and time the clipping occurred, the name of the show being aired, the channel name and number, and a brief description of the commercials involved. Since commercials are location-specific, we also need your address. That's why Karen asked you to email us at cox.help@cox.com. We didn't want you to post personal information in a public Forum. Thanks for providing those details!