Hi BGC,
What you've described is called "clipping." It usually happens when local commercials are inserted into predetermined time slots in place of national network ads. Usually this insertion is seamless, but occasionally the timing isn’t exactly right. I know it's really annoying when this happens, and I apologize!
We have a team that addresses issues of commercial clipping so we can adjust the ad timing. In order to make these adjustments, our video team needs to know the date and time the clipping occurred, the name of the show being aired, the channel name and number, and a brief description of the commercials involved. Since commercials are location-specific, we also need your address. That's why Karen asked you to email us at cox.help@cox.com. We didn't want you to post personal information in a public Forum. Thanks for providing those details!
