Forum Discussion

DoubleEIII's avatar
DoubleEIII
New Contributor
2 years ago

Cannot See List of Recordings on WatchTV

I can record and view recordings on my TV fine, but when I try to view my recordings on https://watchtv.cox.com/recordings, all I see is an error message that says "Unable to Retrieve Recordings There was a problem retrieving your recordings. Please try again. Apologies for any inconvenience."

My Contour app on my iPad shows previous recordings that I can watch, but it is not updating when I either record new things or delete recordings.  Does anybody have experience with this?  Thanks for your help.

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 years ago

        You may need to call in, and get escalated to CAG, and have them verify your account provisioning is correct.