Forum Discussion

wetbaloney's avatar
wetbaloney
New Contributor
11 months ago

Audio cuts in/out 2 secs on 2secs off continually on channel 81 (Heroes & Icons). This ** and so does Cox fake chat help.

On Channel 81-Heroes and Icons network the audio continually cuts in and out, about 2 second on 2 seconds off. This continues for as long as I am tuned to that channel. It is not an intermittent prob...
audio
customer service
HD Channels
sound
TV channels
WiderMouthOpen's avatar
WiderMouthOpen
Honored Contributor III

That chat is a bot and sometimes a outsourced rep. Use cox.help@cox.com instead. Have you tried rebooting the box and checking the connections? Does it happen on all your boxes?

Darkatt's avatar
Darkatt
Valued Contributor III
11 months ago

chat can  be escalated to an agent that actually knows how to help.