Forum Discussion

DRVEGAS's avatar
DRVEGAS
Valued Contributor
2 years ago

Voicemail transcripts

How come my voicemail transcripts never work?  The voicemails are working but I never see any of them transcribed in the voicetools.  It always says (Your transcript is not available at this time. Please try again later).

  • CurtB's avatar
    CurtB
    Valued Contributor III
    2 years ago

    It's probably because you're using a phone.  That's usually why 'Voice Tools' doesn't work for you.

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor
      2 years ago

      I'm using the voicetools not my phone.

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        2 years ago

        Hi, there. I'm so sorry for the issues with the viocetools transcript. If you have not yet re-examined the settings, you might want to try removing and re-adding the destination email address under Voice Tools. Let me know if this helps. 

  • LisaH's avatar
    LisaH
    Moderator
    2 years ago

    Hi DRVEGAS. If you are having issues with the voicemail transcripts, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator