Forum Discussion

bkaufx's avatar
bkaufx
New Contributor
3 months ago

Voicemail

Is there any option for voicemail on a pixel 8 phone other than dialing *86 and checking it through the audible prompts?

I used to get voicemails listed in the phone app but now I lost that feature.  How is that possible?  Cox Mobile is already missing so many features that I regret choosing it and highly recommend against it.  Now I am losing features I already had?

My 2 year contract can't be up soon enough.  If Cox wants to actually have good mobile service, please reach out so that important features can be implemented.  Otherwise, it is trash that will soon be discontinued.

voicemail
    • pcampbell's avatar
      pcampbell
      New Contributor
      2 months ago

      That article is pretty useless in this case. pixel 8 is not a cox mobile device and apparently doesn't have visual voicemail capability.

  • pcampbell's avatar
    pcampbell
    New Contributor
    2 months ago

    I also have a pixel 8. On mine, I don't even get an email notification icon in the notification bar. Have to dial in to voicemail to see if there are any messages. Pretty lame. Notifications are pretty standard. Big deficiency with cox.

  • DustinP's avatar
    DustinP
    Moderator
    2 months ago

    Hello  bkaufx  and pcampbell ,

    We may need to investigate this issue you’re facing with readable voicemail option tab missing on the Google Pixel 8 device. If these steps below do not help, then we need more details to investigate further.

    On the Google Pixel 8 device, could you try these steps to see if Visual Voicemail is turned on?

    1. Open the Phone App, then tap the Menu icon (three vertical dots at the top right).
    2. Tap Settings.
    3. Tap Voicemail.
    4. Tap Turn on Visual voicemail.
    5. In the Welcome to Visual Voicemail setup, tap Allow, then follow the prompts to accept the terms and conditions.

    Once Visual Voicemail is set to on, does the Voicemail icon now appear on the menu bar after you tap the Phone App?

    If not, then could you email us at Cox.Help@cox.com with your name, complete address, the current Android version on your device, and include an attachment of what your Google Pixel 8 device shows after clicking the Phone App Icon? 

    From the initial message from pcampbell, the Google Pixel 8 device is missing the tab at the bottom; but was this always missing since you’ve had the Google Pixel device?

    bkaufx, You said you used to get voicemails listed on the phone app but now you lost that feature. When do you recall that feature went missing, and was it once available with your device on Cox Mobile?