Forum Discussion

esmanmar's avatar
esmanmar
New Contributor
3 months ago

Mobile discount is a scam

Cox promises a discount of $14.99 on the current internet plan for signing up with mobile.  That offer is on at least 5 places on the Cox website.  But they don't honor that.  After multiple calls and online chats with multiple people, I was told that I'm not eligible for that because I already have discounts on my internet plan.  they said the offers are not "stackable."

but the offers say: 

Save $14.99/mo on your current internet plan (for 24 months) when you add Cox Mobile! 

that means the one you have. It does not mean that they will raise the price by over $100 so they can give a $15 discount. Not the price before your current discounts, but "your current internet plan."

I have scoured the website for any reference to the inability to apply that discount with another one on the account.   That information is nowhere.  This is a fraudulent bait and switch.  Don't fall for it

2 Replies

  • Allan's avatar
    Allan
    Moderator
    3 months ago

    Hello. I can certainly understand your concern over pricing. You can find the information you are looking for on our website under "plans and pricing" and then "The Fine Print"

     

    "The fine print

    Just so there are no surprises:

    A note about pricing

    Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. "No term agreement" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere."

    • esmanmar's avatar
      esmanmar
      New Contributor
      3 months ago

      where does that say it doesn't apply to your current plan?  "current" means "current." Period.