our phone is NOT ringing.
It has an available/free tone, but does not accept any incoming calls. All incoming calls are immediately sent to voice mail and it does NOT ring at home. Why?
Forum Discussion
Okay. I just wanted to ensure you only have 1 modem. I have 2 so I'd need to select the correct modem. However, this doesn't apply to you because you only have 1.
This could be a software or hardware issue.
Software: When Cox resets your modem, Cox is only resetting the modem. Resetting a modem would not clear any Phone feature (software) you have enabled in your Cox account. Log into your account and check for any enabled feature.
Thank you, Bruce. Yes, I checked and deactivated everything that I could see. Also, deactivated lots of/all features with *... I even deactivated the voice mail online thinking that it could perhaps ring then, instead of going to the voice mail. Nope. Nothing fixed it.
A technician is supposed to come tomorrow evening, but I was hoping that somebody online would know what is happening...
Thank you.
