Forum Discussion

NoFanOfCox's avatar
NoFanOfCox
New Contributor III
5 months ago

Permanently disabling Call Waiting impossible????

This may be beating a dead horse (and I suspect it is) but is there actually any way to disable Call Waiting through the Voice Tools interface and have it remain disabled? I've just downgraded my ser...
DRVEGAS's avatar
DRVEGAS
Valued Contributor

Try *38 on your phone to see if that will work.

CurtB's avatar
CurtB
Valued Contributor II
5 months ago

Cox doesn't do a good job of updating informational websites.  But, since you only want to use a phone for Voice Tools access, it would have been easy to see *38 doesn't work.  When you press either *37 or *38, you hear the following:

"We are sorry.  The service you attempted to reach is no longer supported.  Please contact Cox Customer Service for assistance."

An email to Cox verified Call Waiting may only be turned OFF from the website.

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor
    5 months ago

    I can enable and disable my call waiting using the voice tools.  I was just curious why the *37 and *38 isn't supported anymore?

    • CurtB's avatar
      CurtB
      Valued Contributor II
      5 months ago

      Contact cox.help@cox.com and ask them.

      • DRVEGAS's avatar
        DRVEGAS
        Valued Contributor
        5 months ago

        I already asked them and they have no idea why 👎