New phone modem doesn't work.
Last week, we bought a new phone modem - Arris TM 3402A. This week I tried to connect a phone to it. No anything. No dial tone. No light on the front of the modem. The phone I used to connect to the ...
Forum Discussion
I've had Cox telephone for 20 years and I'll be damned if I know what is going on.
Techie is coming out tomorrow afternoon. I'll let you know what happens.
- Hello Frank 1937, We are also looking to assist from here as well. If you notice the service working prior to the tech's arrival, please contact us if needed and we can cancel the appointment for you. If not then we will be able to correct any issues when the tech arrives. Cox Support Moderator
IT WORKS!! The light is now lit and a phone plugged into the modem gets a dial tone and can dial out. Please cancel the tech's appointment.
Thanks,
F1937
- Hi Frank, That's great news! I will cancel the service call. Becky K. Cox Support Forums Moderator
