twomutts
4 years agoNew Contributor
FCC rule re: Cable modem w/ Phone
Just purchased a Netgear CM500V modem to replace the 5 yr old Cisco modem we had.
During call to activate the modem, I was told that I couldn’t hook up the telephone because it did not come from Cox. Asking further questions, I was told that “the long and short of it” is that there is some FCC rule that says phone service must come from/through provider equipment.
What is the rule number? What identifying number or document title would I find this rule in? Searching the FCC website resulted in zip/zilch/nada.
Thanks
- @Twomutts, You will need an emta modem from us in order to use our phone service. Please let us know if you have any issues with the service after setting up the phone modem. -Allan, Cox Support Forums Moderator.