Forum Discussion

twomutts's avatar
twomutts
New Contributor
5 years ago

FCC rule re: Cable modem w/ Phone

Just purchased a Netgear CM500V modem to replace the 5 yr old Cisco modem we had. During call to activate the modem, I was told that I couldn’t hook up the telephone because it did not come from Co...
  • Allan's avatar
    Allan
    5 years ago
    @Twomutts, You will need an emta modem from us in order to use our phone service. Please let us know if you have any issues with the service after setting up the phone modem. -Allan, Cox Support Forums Moderator.
Bruce's avatar
Bruce
Honored Contributor III

I don't believe there is an FCC rule limiting service to only provider equipment.  However, I do believe there is a rule for any mandatory equipment must be freely provided or loaned.  Cox can lock down phone service to their issued equipment...but Cox must freely loan it to you.

If you subscribe to phone service, Cox will provide the telephone modem, aka eMTA.

twomutts's avatar
twomutts
New Contributor
5 years ago

Sooo, this is a Cox business practice.  I actually don’t have a problem with that.  I just wish the online help line staff could have told me that at the beginning.

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    5 years ago

    not business practice as much as so they can control the hardware on the cox network