Lost Mobile Phone cannot be removed from system
Lost my Cox purchased mobile flip phone. Went to the retail store with substitute iPhone that was approved. Retail store gave me a new SIM card and told me to wait a few hours. It has been 13 days and no activation on my substitute iphone and Cox flip phone still listed in my account.
I have spoken to at least 10 techs on this. Responses varied from "wait a few hours" to "it takes 5 working days" to "I can only escalate this to our highest tech support in Atlanta". I even received another SIM card from Allison who thought that might work.
I just can't understand why the lost flip phone cannot be removed from the system by the local retail store. From what I can gather, the deletion of a mobile phone in the system to be replaced by another phone also in the system is not in the script the techs follow so they just come up with their own response to make the customer go away. Now I am waiting for the tech support gurus in Atlanta but have no idea when they might get back to me or even confirmation that they received my ticket.
What is it going to take?