I am having the exact same problem I'm stuck in the customer service loop! No one actually wants to help here! Phone service can't be removed from old device cause after a week of buying it from cox the phone bricked can't even get a refund.. now the phone that was bricked has the service on it okay so Apple sends a brand new device , and for some reason they have no Box to click to remove the service from the bricked phone and now I'm stuck with a locked phone and can't even get anyone to stop transferring me to the next person that says let me transfer you to the right department like 4 to 5 times!! I'm done I lost so much money not having a phone! I paid Out right for a IPhone 14 plus this is unacceptable business practices going on with cox store in Phoenix, Tolleson McDowell road.
Hi Nadzgrace, I can only imagine how aggravated I'd be after what you've described. I must apologize, as Cox Mobile is currently outside the scope of support by Forum moderators. I don't want you to be stuck with a locked phone! I'm sure we can get this resolved for you. What happened when you went to the Cox Solutions Store?
