Forum Discussion
Becky
7 years agoModerator
Hi Rob, a service appointment is required even if you are already using an eMTA for phone service. There is a bit more involved than just flipping a switch. -Becky, Cox Support Forums Moderator
Rob_H_
7 years agoContributor II
Becky, no one visited our home and no appointment, as you previously described was made with us directly, leading me to believe that the migration for us then occurred further upstream. In fact, I only learned that we had been migrated over just days ago when you pointed it out here in this forum.
Perhaps, for example, remote reprovisioning of our eMTA and/or redirecting/routing our digital voice packets to your new or upgraded switching facilities occurred as part of the migration. However, there was no physical change to our network topology here on the premises. Does that sound about right?
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