What did you ask Cox to do in your email?
Here is what I said:
"I receive 6-8 spoofed calls a day. Today is Monday 12-6-21, I have already received 2 spoofed calls by by 7:04 AM. The numbers are 323 430-6398 at 6:01 AM and 606 2838485 at 7:04 AM. I will also provide you with the numbers of 469 other blocked spoofed calls on my Panasonic call blocking machine.I still get calls with NO caller ID, and NO phone number.
COX-you must contact me ( my number inserted) because I phoned Cox multiple times on this issue and only one person knew a little about Stir/Shaken the rest had never heard of it. That person was not helpful either."
Perhaps Brian thought you wanted to investigate the numbers.
Even if you did provide a list of spoofs, there's nothing Cox can do about it unless Cox "owns" the numbers.
These spoofs are valid numbers assigned to real people. Scammers are just "borrowing" the numbers to scam you. If Cox blocked these numbers...and although the customers would probably never call you...it'll only deny service to the legit customers. You'd have to block in your account or home. Then again, the scammers are only spoofing the numbers once so the damage is already done because they'll move onto another number.
I think Cox has a spam investigative department that can trace calls back to their original country of origin (say India). I believe Cox has the ability to stop those calls that spoof an area code showing as US area codes, instead of the origin India area codes.
If Cox owns or assigns the number, Cox will investigate. This is the monitoring Tiffany referenced. Cox can monitor their switches for large volumes of outbound calls from 1 of their assigned numbers. Cox will then Cease & Desist, terminate service, call the FCC, whatever.
However, if Cox doesn't own the number, Cox won't bother investigating. Cox will only inform you, "Hey...we couldn't verify the origin of the number currently ringing your telephone. Good luck!"
