Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
14 days ago

Cannot get into phone tools to check call history

Clicking on Phone Tools goes into an infinite sign-in loop.  This started last night. 

  • MasterMyDomain's avatar
    MasterMyDomain
    13 days ago

    I emailed the following to Letitia:

    "It's working now.  Previously when it was in the sign-in loop for me it didn't  give an option to log out and retry, it only showed a link to 'go straight to your destination.'   Clicking on it didn't work and I couldn't get back to the Cox home page to log out.  Whatever you did must have fixed it."

    After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper.  Thanks to all.

  • CurtB's avatar
    CurtB
    Valued Contributor III
    14 days ago

    The "Your bill has changed" sign in intercept probably broke it.  Cox IT needs to test changes better.  It's only been 4 months since  the last time 'Voice Tools" didn't work .  You should contact cox.help@cox.com and let them know or it might be several days before anyone at Cox notices there's an issue.

      • ColleenD's avatar
        ColleenD
        Moderator
        13 days ago

        MasterMyDomain  

        Thanks for bringing this to our attention. I can confirm I was able to replicate the issue you're having. I see we received your email and have replied there. I know how important it is to be able to manage your phone and features. We'll be getting this reported right away.