Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
16 days ago

Cannot get into phone tools to check call history

Clicking on Phone Tools goes into an infinite sign-in loop.  This started last night. 
  • MasterMyDomain's avatar
    MasterMyDomain
    16 days ago

    I emailed the following to Letitia:

    "It's working now.  Previously when it was in the sign-in loop for me it didn't  give an option to log out and retry, it only showed a link to 'go straight to your destination.'   Clicking on it didn't work and I couldn't get back to the Cox home page to log out.  Whatever you did must have fixed it."

    After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper.  Thanks to all.

CurtB's avatar
CurtB
Valued Contributor III
16 days ago

The "Your bill has changed" sign in intercept probably broke it.  Cox IT needs to test changes better.  It's only been 4 months since  the last time 'Voice Tools" didn't work .  You should contact cox.help@cox.com and let them know or it might be several days before anyone at Cox notices there's an issue.

  • MasterMyDomain's avatar
    MasterMyDomain
    Contributor II
    16 days ago

    Thanks.  The email has been sent.

    • ColleenD's avatar
      ColleenD
      Moderator
      16 days ago

      MasterMyDomain  

      Thanks for bringing this to our attention. I can confirm I was able to replicate the issue you're having. I see we received your email and have replied there. I know how important it is to be able to manage your phone and features. We'll be getting this reported right away.

    • ColleenD's avatar
      ColleenD
      Moderator
      16 days ago

      MasterMyDomain 
      Can you try again and report back what happens either here or via email?  If you get the error message that your profile won't load, please click the "log out and try again button" before logging back in again. 
       

      • MasterMyDomain's avatar
        MasterMyDomain
        Contributor II
        16 days ago

        I emailed the following to Letitia:

        "It's working now.  Previously when it was in the sign-in loop for me it didn't  give an option to log out and retry, it only showed a link to 'go straight to your destination.'   Clicking on it didn't work and I couldn't get back to the Cox home page to log out.  Whatever you did must have fixed it."

        After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper.  Thanks to all.