Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
14 days ago

Cannot get into phone tools to check call history

Clicking on Phone Tools goes into an infinite sign-in loop.  This started last night. 
  • MasterMyDomain's avatar
    MasterMyDomain
    13 days ago

    I emailed the following to Letitia:

    "It's working now.  Previously when it was in the sign-in loop for me it didn't  give an option to log out and retry, it only showed a link to 'go straight to your destination.'   Clicking on it didn't work and I couldn't get back to the Cox home page to log out.  Whatever you did must have fixed it."

    After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper.  Thanks to all.

CurtB's avatar
CurtB
Valued Contributor III

The "Your bill has changed" sign in intercept probably broke it.  Cox IT needs to test changes better.  It's only been 4 months since  the last time 'Voice Tools" didn't work .  You should contact cox.help@cox.com and let them know or it might be several days before anyone at Cox notices there's an issue.

MasterMyDomain's avatar
MasterMyDomain
Contributor II
13 days ago

Thanks.  The email has been sent.

  • ColleenD's avatar
    ColleenD
    Moderator
    13 days ago

    MasterMyDomain  

    Thanks for bringing this to our attention. I can confirm I was able to replicate the issue you're having. I see we received your email and have replied there. I know how important it is to be able to manage your phone and features. We'll be getting this reported right away.

  • ColleenD's avatar
    ColleenD
    Moderator
    13 days ago

    MasterMyDomain 
    Can you try again and report back what happens either here or via email?  If you get the error message that your profile won't load, please click the "log out and try again button" before logging back in again. 
     

    • MasterMyDomain's avatar
      MasterMyDomain
      Contributor II
      13 days ago

      I emailed the following to Letitia:

      "It's working now.  Previously when it was in the sign-in loop for me it didn't  give an option to log out and retry, it only showed a link to 'go straight to your destination.'   Clicking on it didn't work and I couldn't get back to the Cox home page to log out.  Whatever you did must have fixed it."

      After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper.  Thanks to all.

      • ColleenD's avatar
        ColleenD
        Moderator
        13 days ago

        MasterMyDomain 

        Thanks for the update here! I got your last email and replied there. I'm so glad it's working now, but if you encounter any further trouble feel free to reach back out either here or via email.