Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
2 months ago

Cannot get into phone tools to check call history

Clicking on Phone Tools goes into an infinite sign-in loop.  This started last night. 
  • MasterMyDomain's avatar
    MasterMyDomain
    2 months ago

    I emailed the following to Letitia:

    "It's working now.  Previously when it was in the sign-in loop for me it didn't  give an option to log out and retry, it only showed a link to 'go straight to your destination.'   Clicking on it didn't work and I couldn't get back to the Cox home page to log out.  Whatever you did must have fixed it."

    After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper.  Thanks to all.

MasterMyDomain's avatar
MasterMyDomain
Contributor II

Thanks.  The email has been sent.

ColleenD's avatar
ColleenD
Moderator
2 months ago

MasterMyDomain  

Thanks for bringing this to our attention. I can confirm I was able to replicate the issue you're having. I see we received your email and have replied there. I know how important it is to be able to manage your phone and features. We'll be getting this reported right away.