Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
14 days ago

Cannot get into phone tools to check call history

Clicking on Phone Tools goes into an infinite sign-in loop.  This started last night. 
  • MasterMyDomain's avatar
    MasterMyDomain
    13 days ago

    I emailed the following to Letitia:

    "It's working now.  Previously when it was in the sign-in loop for me it didn't  give an option to log out and retry, it only showed a link to 'go straight to your destination.'   Clicking on it didn't work and I couldn't get back to the Cox home page to log out.  Whatever you did must have fixed it."

    After sending the emailed it dawned on me I failed to mention that clicking on Settings is when the sign-in loop started. It works now and I'm a happy camper.  Thanks to all.

MasterMyDomain's avatar
MasterMyDomain
Contributor II

Thanks.  The email has been sent.

ColleenD's avatar
ColleenD
Moderator
13 days ago

MasterMyDomain  

Thanks for bringing this to our attention. I can confirm I was able to replicate the issue you're having. I see we received your email and have replied there. I know how important it is to be able to manage your phone and features. We'll be getting this reported right away.