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worstservicepro's avatar
worstservicepro
New Contributor
4 years ago

Worst service provider I have ever been forced to use

3 hours. 3 different customer service reps. Repeating the same information to every single one. Hung up on multiple times. I still do not have internet. I still do not have wifi. This after spending 2 hours with customer support yesterday.

Cox is the most incompetent, garbage service provider I have ever been forced to use. It's a sham that this business is allowed to exist.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @Worstserviceprovider

    I am sorry to hear you have had such experiences. Please allow us to assist you. If you can email your full name and the street address on your Cox account to cox.help@cox.com, I’ll be happy to investigate. Also, include a link to this thread.

    Jonathan J
    Cox Moderator



    • worstservicepro's avatar
      worstservicepro
      New Contributor
      4 years ago

      I'm sure you'll "investigate" as well as the other 6 CSR's I've dealt with. I have zero confidence that you will competently handle this issue.

      • Allan's avatar
        Allan
        Moderator
        4 years ago
        @Worstserviceprovider, I can certainly understand your frustration with having to deal with this internet concern and we do want to help. Please send us the requested email and we will work to resolve this issue on your behalf.-Allan, Cox Support Forums Moderator.
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    No Internet and no WiFi could be 2 different issues.  Do you have a separate modem and router?