Forum Discussion

worstservicepro's avatar
worstservicepro
New Contributor
4 years ago

Worst service provider I have ever been forced to use

3 hours. 3 different customer service reps. Repeating the same information to every single one. Hung up on multiple times. I still do not have internet. I still do not have wifi. This after spending ...
JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@Worstserviceprovider

I am sorry to hear you have had such experiences. Please allow us to assist you. If you can email your full name and the street address on your Cox account to cox.help@cox.com, I’ll be happy to investigate. Also, include a link to this thread.

Jonathan J
Cox Moderator



  • worstservicepro's avatar
    worstservicepro
    New Contributor
    4 years ago

    I'm sure you'll "investigate" as well as the other 6 CSR's I've dealt with. I have zero confidence that you will competently handle this issue.

    • Allan's avatar
      Allan
      Moderator
      4 years ago
      @Worstserviceprovider, I can certainly understand your frustration with having to deal with this internet concern and we do want to help. Please send us the requested email and we will work to resolve this issue on your behalf.-Allan, Cox Support Forums Moderator.