Forum Discussion

Jayjenk_239's avatar
Jayjenk_239
New Contributor
10 months ago

Worst internet I ever paid for

I live in Portsmouth va and every day atleast 6 times a day my wifi just randomly cuts off, if Cox isn't going to come up with a perminate fix for this issue I'm done paying you for the highest and most fastest service, this is absolutely ridiculous.

3 Replies

  • Hi there,

     

    This particular topic is not something other members of our forums community can assist with so please reach us on Twitter at @CoxHelp, visit us on Facebook, or by email at cox.help@cox.com. Please include your full name, complete street address and details of your concern in your message.

     

    Latitia

    Cox Forums Moderator 

  • JoshuaHorst's avatar
    JoshuaHorst
    New Contributor II

    And their responses are always the same copy paste from 3 separate people that replied to me. Every time it ends up in a service call where they want to charge you. Last time I had someone come out because of the problem they tried to blame my equipment instead of checking their side. Every time I have bought up to day good cable modem/router combo and it never fixes the problem. I will be damned if they want 100 for fiber optic when it comes to our area because I can guarantee it will have the same problem. They need to update their splitters/cables coming from their end into the house. At this point I think if I want it done I will have to do it myself. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    I live in Virginia beach and my internet has been up without issue 

    Current System Time:Sun Oct 01 19:21:30 2023
    System Up Time:42 days 10:43:45

     

    43 days ago, I replaced my modem with a Netgear CM 2000, which is why I have been online only 42 days. 

    What modem are you using, what router are you using? Do you have multiple cable connections in your home?

    Is your computer Wired, or Wireless? Do ALL of your devices drop off the internet at the same time? Does your modem show losing connection?

    AND, LatitiaS, this MAY be something we can help with. I have over 14 years of advanced data support at Cox, and 2 years in T1 prior to that, so unless this is an issue with their cable feed into the home, then it's something we may be able to assist with. Just ask TiffanyR, LisaH Or RandyM..