Wireless Contour Stream Player (Cox TV) usage is being counted towards my Data Usage
I realized today that Cox is counting my Contour wireless usage (Cox cable TV) towards my Data usage cap. Got an alert yesterday that I have used 75% of my data and I still have 10 more days left in the monthly cycle. I had just installed Google Nest Wifi couple of weeks ago, so now I have more detailed wireless stats available to me than just the Cox Data Usage meter. Using Google Wifi app, I can see that over half of my data usage is attributed to "Arris" device which is my Cox TV stream player. I have been repeatedly told by Cox that watching Cox TV either by the wireless stream player or using Contour app on a mobile device DOES NOT count towards my data usage. Cox website also states that the following Cox-provided services do not count towards your monthly data plan:
• Watching live or On Demand content via the Contour app
• Watching On Demand content via a Cox HD receiver or Cox DVR
• Watching Cox On Demand for TiVo
• Cox Digital Telephone services
• Cox Homelife services
Called Cox today, got thru after 45 minutes, spoke to the agent, got put on hold as she researched (she said she will call me if we got disconnected), she got back and as soon she she started saying "thanks for waiting, I looked at everything…". the line went dead. Waited 10 minutes, no call back
Posting my issue here to see if anyone else has had similar issue and also to get Cox's attention.
Will try calling Cox again today or tomorrow.