Forum Discussion

Len_Monaco's avatar
New Contributor
4 years ago


Paid over $400 for modem now told out of date and wants to send a new I can see I'm not the only person having wifi issues now they want to send me a new modem and after paying over $400 for the old one, they want to charge me another $120 if I trash it!!

3 Replies

  • Bruce's avatar
    Honored Contributor III

    What's the make and model of your $400 modem?  What data plan do you have?

  • It sounds like you are renting your current modem. This would need to be returned or you would be charged an unreturned equipment fee.

    Cox Support Forum Moderator