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Len_Monaco's avatar
Len_Monaco
New Contributor
5 years ago

Wifi

Paid over $400 for modem now told out of date and wants to send a new modem...as I can see I'm not the only person having wifi issues now they want to send me a new modem and after paying over $400 for the old one, they want to charge me another $120 if I trash it!!

  • Bruce's avatar
    Bruce
    Honored Contributor III

    What's the make and model of your $400 modem?  What data plan do you have?

  • It sounds like you are renting your current modem. This would need to be returned or you would be charged an unreturned equipment fee.

    Brian
    Cox Support Forum Moderator