Wifi is constantly going offline and “smart help” is absolutely no help

Hello, I am very sorry you’ve not had the best experience with Cox. I know going through the troubleshooting process can be tedious, repetitive and time-consuming. Please know that it's not our intention to upset you. We will do everything we can to assist all customers and sometimes that means scheduling techs, rebooting equipment and asking questions. We value your business, and do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!