Forum Discussion

RWM's avatar
RWM
New Contributor
10 months ago

Why would you do planned service in the middle of day when all the customers working from home have virtual meetings? Seriously, why not do it in off peak hours!!

Why would you do planned service in the middle of day when all the customers working from home have virtual meetings? Seriously, why not do it in off peak hours!!

2 Replies

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Probably because they needed to do it during daylight to accomplish the task. 

  • Hi, RMW.

    Thank you for your inquiry. I know outages can be frustrating. Network updates are necessary to continuously improve our network and ensure we meet customers' growing needs by enabling enough bandwidth for all devices to stay connected for streaming, gaming, and surfing the web. Due to current circumstances, we have seen a significant increase in Internet traffic and we want to ensure our customers have the access they need.

    Cox performs many network updates during the overnight maintenance window; however, some updates require daytime work. These daytime network updates result in a planned daytime outage, followed by a refreshed network when service is restored. These daytime network updates are separate from other work. The length of the outage is variable but generally up to four hours, and may be intermittent throughout the duration of the node work. Generally node work begins in the morning, however, start times may vary.

    In preparation for this work, you should have received advance notice, and the notifications would include a link where you can get more information. If you have additional questions, please email cox.help@cox.com with your account information, a link to this thread and the details of your inquiry.

    Colleen
    Support Forums Moderator