Forum Discussion

MessengerSG's avatar
MessengerSG
New Contributor
5 years ago

Why does the internet always go out in just my area!?

I’m so over the internet constantly going out in my area!! I know so many people with cox yet their service is never down! I can’t afford to have it go out constantly while working from home! Why is this company trash and they do nothing to fix it?

  • tommyleeb's avatar
    tommyleeb
    New Contributor
    5 years ago

    mine is always going down during the day for 3-5 minutes each time.  They told me it was my modem so I bought a new top-of-the-line modem and I still am having disconnect issues.  I called them again and they still blame my equipment..  

    • CrystalS's avatar
      CrystalS
      Former Moderator
      5 years ago
      Hello Tommyleeb,

      We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. So that we can investigate the signal you are receiving.

      Crystal S.
      Cox Support Forum Moderator
  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello,

    you are able to see if your area is in an outage by logging in online at Cox.com or the Cox app. We’ve seen an increase in internet traffic as people have shifted their work and school activities home in response to coronavirus. Customers may be seeing greater impacts in their neighborhoods at certain times of the day.
    Our engineers are working to solve the problem, but until they do our customer service team can’t offer more information.

    Crystal S.
    Cox Support Forum Moderator