Why does the internet always go out in just my area!?

Hello,

you are able to see if your area is in an outage by logging in online at Cox.com or the Cox app. We’ve seen an increase in internet traffic as people have shifted their work and school activities home in response to coronavirus. Customers may be seeing greater impacts in their neighborhoods at certain times of the day.
Our engineers are working to solve the problem, but until they do our customer service team can’t offer more information.

Crystal S.
Cox Support Forum Moderator