Forum Discussion

MessengerSG's avatar
MessengerSG
New Contributor
5 years ago

Why does the internet always go out in just my area!?

I’m so over the internet constantly going out in my area!! I know so many people with cox yet their service is never down! I can’t afford to have it go out constantly while working from home! Why is ...
tommyleeb's avatar
tommyleeb
New Contributor
5 years ago

mine is always going down during the day for 3-5 minutes each time.  They told me it was my modem so I bought a new top-of-the-line modem and I still am having disconnect issues.  I called them again and they still blame my equipment..  

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello Tommyleeb,

    We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. So that we can investigate the signal you are receiving.

    Crystal S.
    Cox Support Forum Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    are you using your own equipment?