Forum Discussion

Pinksci's avatar
Pinksci
New Contributor
3 years ago

Why does my connection drop out between 4am and 6am MST?

I have to keep reconnecting and sometimes have to reboot my modem.

It's very frustrating. 

  • CurtB's avatar
    CurtB
    Valued Contributor III
    3 years ago

    In addition to what Bruce asked, what operating system do you have?  Check procedures can vary slightly for different Windows versions.  

  • Pinksci's avatar
    Pinksci
    New Contributor
    3 years ago

    Thanks everyone - they did respond to the email. It was about a splitter on the coax, which I will try to eliminate tomorrow. 

    It would be helpful to have had that email address on the help site though!!!

    • CurtB's avatar
      CurtB
      Valued Contributor III
      3 years ago

      Thanks for posting back.  I would have been interested to know why it only happens between 4am and 6am.  Maybe related to nightly update?  Anyway, good luck.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      Just a heads up:  Spliters are always the first thing mods and reps will toss at you.  I mean, bypassing a splitter may or may not work...but it's always their first guess.  They don't troubleshoot but just suggest "splitter."

      You never did provide what was specifically getting disconnected.