Why can't I get any help with my upload speeds?

Question

I have contacted customer service several times and still no one has come out and service the node on my poll.... I have been getting speed test results like the one attached for over two months now....

glenee · Answer

Go to speedtest and select another server other than cox. If it improves it's the Cox speed app not acting right.

makaylatj · Answer

I tested on several sites. And it is bad all around. Also we have spoke to a service tech once and they said it was something on the poll.

bens1 · Answer

@Makaytaj,

I took a look at the network tickets in your area and I do see that there is a ticket to replace a low hanging drop, but that should not cause any service issues. I would recommend sending us an email and allowing us to set up a technician.

Ben S.
Cox Support Forums Moderator

makaylatj · Answer

Thank you for your recommendation Ben. We have contacted a service tech after the ticket was made and they was supposed to set up another ticket for a follow up. I guess from your response that did not happen and answers my question about if it was or not.

makaylatj · Answer

After posting this yesterday now for some reason my upload and download for that matter is right.... Go figure.....

Forum Discussion

Why can't I get any help with my upload speeds?

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