@ Allan
We should not have to challenge the usage limit and tie up our time (or Cox's) when it should be customary that companies provide customers with ways to determine HOW the data is being used!!! Why is this such a difficult concept for Cox to grasp!? Going through all that will be a waste of time any way as Cox will still likely say the usage is accurate.
And Gerald Howell, I was having the same issue, and have since started unplugging my router while my family is gone during the day. We had usage of 70GB one day when no one was home!!! We are gone for a minimum of 10 hours on a work day and cox couldn't explain HOW we used that much data when no one was home. We shouldn't have to do that, but if it prevents me from having to give Cox any more money that what they are entitled for the services I used, it's a minor inconvenience.
