- Cox are decide increase the cost of my awesome slow and expensive connection. I’m from Europe and I normally pay $30 for a 600/600 line with taxes, without any download limit. i understand we are in a diferent country and I need to pay more of the doble for a horrible 150/10 line with a really low download limit. But the limit for me it’s when Cox increase the cost of my line when I have a permanence agreement with them. And I only can quit the limited router they provide me. I read very carefully the router list in his web and I find a Arris TG1682 in a good price. I won’t have a better service but i will save some money. when I arrive to my home and I put my “new” router the system tell me “it’s not compatible” I review one more time the list and I call to customer service. They tell me this router only works when I rent to them. I spend my time and my money in look the routers and buy one. And COX cannot provide service over the routers they are listed as “compatible” the person attend me tell me only the routers of Netgear can works good. I can be sure Cox it’s not the better company. But in my town,unfortunately, we don’t have option. But... really? They publish a list of routers and it’s not valid?
I recently cut service because i moved. i logged into pay my final bill and see my service address is in Arizona. Problem is... I never lived in Arizona. What is going on??I recently cut service because i moved. i logged into pay my final bill and see my service address is in Arizona. Problem is... I never lived in Arizona. What is going on??
- I am a Computer Programmer with a BA in Business Information Systems and Seven Microsoft Certifications including MS Professional and MS Specialist as DBA. I use the internet extensively and until the new cap came in, our usage was less than 800 GB a month. Now, I am supposedly going over every month. My wife and I have cut our internet usage in half, yet we still go over and, because of the over charges, last week I changed our wi-fi passwords, loaded the MAC ID of every device in our home and locked the router from allowing any new devices from connecting. We purposely avoided using data on a single day so we have a good bottom level usage with all the cameras and all the computers going. On that day we used (supposedly 11 or so GB) On Thursday, December 28 my wife and I turned off all but one computer and our video cameras, and we left town. Today I get email stating I have used 86% of our data, but we aren't even home! I logged onto the Cox.net website and it shows that we have been using data for the last three days at the same rate as they claimed we was using last month. No one home, one computer and six - three and four year old - surveillance cameras with a 320x280 video over the internet when I log into them remotely through the internet. Their daily data meter shows that we are using just as much data while we are four hundred miles away as we do when we spend all day steaming on two computers at the same time. On Thursday, when we left town, according to the current reading on our daily usage, we had supposedly already used 25 GB, then Friday when we weren't even home, and still aren't and computers are turned off, Router is secured as of the 26th, we supposedly used 30GB of data!!! I am sure they will say that I am using 30 or more today as well even though I am 420 miles from home. So, to me it appears as though Cox is faking the data usage data and I think we need to start a class action law suit against them for fraud.