Forum Discussion

Gerald_Howell's avatar
Gerald_Howell
New Contributor
7 years ago

Why are you faking the data usage monitor information???

I am a Computer Programmer with a BA in Business Information Systems and Seven Microsoft Certifications including MS Professional and MS Specialist as DBA. I use the internet extensively and until th...
crooked Cox.
data
data over charge
fake data usage meter
fraud
Allan's avatar
Allan
Moderator
7 years ago

@chaloots,

We have a system in place so that a customer can challenge the usage amount if a discrepancy arises. We can submit an escalation ticket that address such discrepancies. These escalations take on average 7 to 10 business days to be completed. 

Thanks,

Allan - Cox Support Forums Moderator.