Forum Discussion

Try_Knight's avatar
Try_Knight
New Contributor
12 months ago

Who else is having consistently delayed repair time estimates in the Portsmouth/Norfolk area?

I’m on cg base Portsmouth at the moment and it has been three days of connection drops every 30 minutes and horrendous ping. The app for 3 days straight has been pushing back estimated repair time. ...
bad service
connection issues
Cox
Darkatt's avatar
Darkatt
Valued Contributor III
12 months ago

If the repair time keeps getting pushed back it normally means parts are an issue, OR it could mean something bad like a fiber cut has happened and it's simply taking time to repair. 

  • Try_Knight's avatar
    Try_Knight
    New Contributor
    12 months ago

    If you have any more info on how these repairs work or what the cause could be I'm pretty interested. The frequencies and time down for disconnects is different each day but consistent throughout each given day. Seems like things settle down at night when they're not working on the network. Do you think they're doing iterative trouble shooting or something is just truly messed up?