Who else is having consistently delayed repair time estimates in the Portsmouth/Norfolk area?
I’m on cg base Portsmouth at the moment and it has been three days of connection drops every 30 minutes and horrendous ping. The app for 3 days straight has been pushing back estimated repair time.
I don't think anyone here can help you with your issue. This is a user helping user forum. The Cox employees that do moderate here are in no position to resolve a outage IMO. I looked here, and don't see any recent reports. How do you know it is everyone?
I understand they probably can't do anything but it's worth a shot since no customer service rep is going to want to deal with me informing them of an outage. As I mentioned base Portsmouth and everyone in the barracks loses connectivity at the same time. It's been a topic of conversation on base for a couple of weeks now. I feel as if cox must be somewhat aware if they're putting as disclaimer in the app about service outages. Sadly though they just completely dropped the estimated repair time from the disclaimer as they probably know they're in deep with whatever the problem is.