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BillM's avatar
BillM
New Contributor

Where is the bandwidth for Baton Rouge?

I pay for the 150/10 package and am currently getting 3/10.  That  3 megs down is 2% of what I pay for.  I understand there's high demand right now because of everyone staying home.

When can we expect Cox to address this situation?  Also, will my account be credited for the lack of service?

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  • LisaH's avatar
    LisaH
    Moderator
    Hi BillM. If you are having issues with your speed, please contact us via email at cox.help@cox.com and include this link along with your complete address and name on the account to get help. - Lisa, Cox Support Forums Moderator