Forum Discussion
Something unexpected happened during sign in
I never went through with the "create your forum identity" section because I was afraid it would delete my account some how. Last time I emailed Cox they replied with a strong sense that they would be contacting me and I shouldn't email them any longer. I will give it another day for them to respond here before I email again.
The database would have already been corrupted when you got the second message. You were right not to complete the “create your forum identity”.
I no longer think someone deleted your posts. Do what you think is right, but it’s been over a week. You didn’t do anything wrong. The "we'll contact you when we have more information" thing never seems to happen.
- WiderMouthOpen3 years agoEsteemed Contributor
The "we'll contact you when we have more information" thing never seems to happen.
Yea, I have never been good at confrontation. And for real, I can't see it being very important to them. I did it though. Hopefully they will be replying here soon.
- CurtB3 years agoValued Contributor III
I don’t think you’re being confrontational. You alerted Cox of an error message you received that indicates data in the forums database has been corrupted which negatively affects you.
Cox should go through their established procedures to correct an error within one of their applications. For the significant amount of free help you provide to Cox’s customers, it’s not unreasonable to expect a timely status update.
- Bruce3 years agoHonored Contributor III
I don't think the DB is corrupt because Mouth started a previous post "Who is marking my posts as spam?" and if there were enough Spam or Abuse flags, either a moderator or the server flagged the entire account for review.
I think either Ian slowed down the review or Cox is lackadaisical about it.
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