The bug that first showed up on the Puma 5 chipset is also causing latency problems on the Puma 6 and 7 chipsets..Puma 6 and 7 use the x86 atom cores vs the arm11 in Puma 5 so it could be a the dedicated packet-handling electronics wrapped around the CPU coress or a firmware code shared across the platforms causing the issue.
Intel has rolled out a least one Puma 7 firmware update to cable providers (that's you Cox) to roll out to customers Have you (Cox) updated the firmware on Puma 7 modems like my TM3402?
A Cox tech has verified all cables/ wires are tightly secured and free of damage including splitters and we don't have amplifiers. Tightening wires and checking connections is unlikely to resolve a know bug that requires new firmware.
Please answer theses questions:
Has Cox rolled out firmware updates for Puma 7 modems like the TM3402?
Puma chipsets make it easy to knoc modems offline with a DDoS attack. Has Cox resolved this?
Is this a hardware issue that's not fixable with firmware update?
What DOCSIS 3.1 Voice capable modems that use a Broadcom chip are compatible with Cox internet and voice.
Thanks
